Skip to main content
Use Void to cancel a payment that is still eligible (typically unsettled and captured). Use Void Auth (or Delete Auth on some setups) for an authorization that has not been captured.

​
Before you start

  • You need permission to manage transactions.
  • The payment must still be eligible (for example unsettled and in a voidable status). Settled payments are usually refunded with Return instead — see Refund.
  • If Void is not shown, the payment is not eligible or your role cannot manage transactions.

​
Void a captured payment

1

Open the payment

Go to Home → Transactions, find the payment, and open Transaction Details.
2

Tap Void

Tap Void at the bottom of the screen.
3

Confirm

Confirm Void Transaction — Are you sure you want to void this transaction?
4

Complete on the terminal

Follow any on-device prompts. Taliup POS processes the void, typically reprints a merchant copy, then returns you to the list.

​
Void an authorization

1

Open the authorized payment

Open Transaction Details for an unsettled Authorized payment.
2

Tap Void Auth

Tap Void Auth (or Delete Auth when that button is shown).
3

Confirm

Confirm the dialog (Void Auth Transaction or Delete Auth Transaction).
4

Complete

Finish any terminal prompts. You return to the transactions list when done.

​
Troubleshooting