> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taliuphq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Void a transaction

> Void an unsettled captured payment or void an authorization from Transaction Details.

Use **Void** to cancel a payment that is still eligible (typically unsettled and captured). Use **Void Auth** (or **Delete Auth** on some setups) for an authorization that has not been captured.

## Before you start

* You need permission to manage transactions.
* The payment must still be eligible (for example unsettled and in a voidable status). Settled payments are usually refunded with **Return** instead — see [Refund](/taliup-pos/transactions/refund).
* If **Void** is not shown, the payment is not eligible or your role cannot manage transactions.

## Void a captured payment

<Steps>
  <Step title="Open the payment">
    Go to Home → **Transactions**, find the payment, and open **Transaction Details**.
  </Step>

  <Step title="Tap Void">
    Tap **Void** at the bottom of the screen.
  </Step>

  <Step title="Confirm">
    Confirm **Void Transaction** — *Are you sure you want to void this transaction?*
  </Step>

  <Step title="Complete on the terminal">
    Follow any on-device prompts. Taliup POS processes the void, typically reprints a merchant copy, then returns you to the list.
  </Step>
</Steps>

## Void an authorization

<Steps>
  <Step title="Open the authorized payment">
    Open **Transaction Details** for an unsettled **Authorized** payment.
  </Step>

  <Step title="Tap Void Auth">
    Tap **Void Auth** (or **Delete Auth** when that button is shown).
  </Step>

  <Step title="Confirm">
    Confirm the dialog (**Void Auth Transaction** or **Delete Auth Transaction**).
  </Step>

  <Step title="Complete">
    Finish any terminal prompts. You return to the transactions list when done.
  </Step>
</Steps>

## Troubleshooting

| Situation                        | What to check                                                                                      |
| -------------------------------- | -------------------------------------------------------------------------------------------------- |
| No **Void** button               | Payment may already be settled, voided, or refunded — or your role lacks manage-transactions       |
| Permission snackbar              | *You do not have permission to manage transactions.* Ask a manager or update the role in Taliup HQ |
| Need money back after settlement | Use [Return / refund](/taliup-pos/transactions/refund) instead of void                             |

## Related

* [Transaction details](/taliup-pos/transactions/details)
* [Refund](/taliup-pos/transactions/refund)