> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taliuphq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer receipt

> Choose No Receipt, Paper, or Email after a sale, including split payments and emailed full-order receipts.

After a successful payment, Taliup POS asks how the customer should get a receipt.

The prompt title is **Choose customer receipt**. The question is **How should the customer get this receipt?**

<Info>
  The merchant copy still prints on its own unless [**Skip Merchant Receipt Copy**](/taliup-pos/settings/general) is on. Merchant copy is not one of the customer choices.
</Info>

## Choices

| Choice         | What happens                                                                                  |
| -------------- | --------------------------------------------------------------------------------------------- |
| **No Receipt** | Nothing is printed or emailed for this customer copy.                                         |
| **Paper**      | Prints the customer copy on the [receipt printer](/taliup-pos/settings/printers).             |
| **Email**      | Sends the receipt to the customer. Shown only when an email is available or can be collected. |

## When Email is available

| Order                                                                             | **Email**                                                                                            |
| --------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| A [client is attached](/taliup-pos/clients/attach-from-register) and has an email | **Email** is shown. Taliup POS sends to that address.                                                |
| A client is attached and has no email                                             | **Email** is hidden. Add the email on the client before the sale if they want a digital receipt.     |
| No client                                                                         | **Email** is shown. Tap it and enter an **Email address**. Use **Go Back** to return to the choices. |

If you enter an email and no client is on the order, Taliup may create a client from that address and attach it to the order.

## One payment

When you collect the full balance in one payment, you see **Choose customer receipt** once.

1. Take payment. See [Take payment](/taliup-pos/register/take-payment).
2. Choose **No Receipt**, **Paper**, or **Email** (when shown).
3. The sale is done.

Turn on **Auto-Print Customer Receipt** in [General settings](/taliup-pos/settings/general) to print the customer copy and skip this prompt.

## Split payments

A split sale uses two kinds of customer receipt. This path is for an Open Sale, saved order, or table that you **amount-split with no guest payments**.

<Steps>
  <Step title="Each payment">
    After every split tender you see **Choose customer receipt**.

    The amount on the prompt is that payment only (for example `$22.61` of a `$67.82` sale).

    Choices are **Paper** and **No Receipt**. **Email** is hidden on these steps.

    **Paper** prints that tender only.
  </Step>

  <Step title="After the last payment">
    After you choose Paper or No Receipt on the last tender, Taliup POS shows **Choose full order customer receipt**.

    The amount is the full sale. Choices are **Paper**, **Email** (when available), and **No Receipt**.

    **Paper** prints the whole order: all items and all payments. **Email** sends that same full-order receipt.
  </Step>
</Steps>

**Choose full order customer receipt** does not appear after a guest payment, or after you pay the rest of a table that already has a paid guest.

## Guest payments

When you pay **one guest** on a table:

| How you pay                 | What you see                                                                                                                                          | What prints or emails                                                                                        |
| --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Pay Full** for that guest | **Choose customer receipt**, with **Email** even if the table is still open                                                                           | That guest’s items and that one payment. No **Guest Fully Paid**. No full-order chooser.                     |
| **Split** that guest        | **Paper** / **No Receipt** after each tender (payment slip only). After the last guest tender, **Guest Fully Paid** with Paper, Email, and No Receipt | Tender slips have no items. **Guest Fully Paid** lists that guest’s items and every payment that guest made. |

## Rest of the table

After one or more guests have paid, paying the remaining table shows **Choose customer receipt** with **Email**.

The receipt lists unpaid items only. Tip is on the remaining amount, not the original table total. There is no **Guest Fully Paid** prompt and no **Choose full order customer receipt**.

<Note>
  **Skip Fully Paid Receipt Prompts** skips **Guest Fully Paid**. It does not skip **Choose customer receipt** or **Choose full order customer receipt**.
</Note>

## What the email includes

The emailed receipt shows the business name, line items, taxes, fees, discounts, and the total.

It also shows these lines when they apply:

* Surcharge
* **Card Price Adjustment** (dual pricing)
* Tip

On an amount-split sale with no guest payments, the full-order email lists the whole order first, then each payment (method and amount).

A **Guest Fully Paid** email lists that guest’s items and every payment that guest made. The total is the sum of those payments.

## Customer-facing display

On a terminal with a customer-facing display, the customer chooses on their screen.

Staff see **Customer is choosing a receipt…** with:

| Control        | What it does                           |
| -------------- | -------------------------------------- |
| **Take over**  | Moves the chooser to the staff screen. |
| **No Receipt** | Ends the prompt with no customer copy. |

On some terminals the customer-facing display uses the device’s built-in receipt options. The choices stay the same: **No Receipt**, **Paper**, and **Email** when available.

## Kitchen tickets

If kitchen printing is set up, you may still see **Send To Kitchen Printer** after payment.

When **Send order to external printer after payment** is on in [General settings](/taliup-pos/settings/general), Taliup POS sends kitchen tickets automatically and does not ask.

## Québec WEB-SRM

On a device enrolled with [WEB-SRM](/taliup-pos/web-srm), Taliup POS asks **Does the customer want a paper receipt?** instead of **No Receipt** / **Paper** / **Email**. That fiscal prompt is unchanged.

**Auto-Print Customer Receipt** and **Skip Fully Paid Receipt Prompts** are hidden on those devices.

## Print a copy later

To print again later, open [Transaction Details](/taliup-pos/transactions/reprint) and choose **Print Customer Copy** or **Print Merchant Copy**. That path prints paper only.

## Related

* [Take payment](/taliup-pos/register/take-payment)
* [Settings → General](/taliup-pos/settings/general)
* [Attach a client](/taliup-pos/clients/attach-from-register)
* [Reprint a receipt](/taliup-pos/transactions/reprint)